Right of withdrawal for private customers

  • You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which

    You, or a third party other than the carrier and designated by you, have taken possession of the goods. In order to exercise your right of withdrawal, you must inform us

  • Greenlap IT UG (limited liability)
  • Landeckblick 3
  • 76879 Bornheim
  • Phone: 017664914317
  • E-Mail: [email protected]
  • Inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample revocation form for this, but this is not mandatory.
  • To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
  • Consequences of revocation
  • If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
  • You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • Notice of non-existence of the right of withdrawal
  • The right of withdrawal does not apply to distance contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.
  • Download the cancellation form as a PDF file